At Lepak, great entertainment is safe entertainment. We provide a range of self-control tools, clear guidelines, and ongoing support to ensure every member enjoys a healthy gaming experience — free from pressure and excessive risk.
Commitment Lepak Towards Responsible Gaming
Online gaming should be a source of entertainment — not stress or financial hardship. We at lepak understand that not everyone plays the same way, and every member has different limits and needs.
That is why we built a responsible gaming system that goes beyond mere regulatory compliance — one that genuinely helps our members play in a healthy and controlled way. From daily deposit limits and play time limits to self-exclusion options, every tool is designed with one purpose: to protect your well-being.
If at any point something feels off, the Lepak support team is ready to help unconditionally. There is no need to feel embarrassed about asking for help — because we are here for you.
Remember: Gaming should be fun. When it starts to feel like a burden, that's your signal to stop and seek help. Lepak will always be here to support you.
Lepak's Pledge to Members
We present win odds, platform limits, and promotional terms clearly and in plain language — no confusing fine print.
All self-control tools are accessible directly from your account settings — no long waits or complicated processes required.
When you request a limit or self-exclusion, it is processed immediately. We will not attempt to delay or persuade you to change your mind.
All responsible gaming requests are handled in strict confidence. No judgement, just support.
Our support team is available 24 hours a day, 7 days a week to assist you — whether it's a technical question or help related to responsible gaming.
Tools Self-Control What We Offer
All these tools are available free of charge to every lepak member. You have full control over your own gaming experience.
Set your own daily, weekly, or monthly deposit limits. Once the limit is reached, the system will automatically block additional deposits — helping you manage your budget more effectively and avoid overspending.
Set a time limit for your play sessions. The platform will alert you when your set time is nearly up, and automatically end the session once the limit is reached — ensuring you take a break at the right time.
Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, your account will be automatically blocked from further play to prevent greater losses.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, or 7 days. During this time, your account will be blocked from all wagering activity — giving you space to think clearly.
If you feel you need a longer break, the self-exclusion option allows you to fully block account access for 1 month, 3 months, 6 months, or permanently. Requests are processed immediately, no questions asked.
Opt out of receiving any promotional emails, offer notifications, or marketing messages. This helps reduce external triggers that may encourage you to play beyond your original plans.
How Using Self-Control Tools
Activating self-control tools on lepak is simple and can be done on your own in just a few minutes. You don't need to contact customer support for most of these settings — everything is available within your account.
Access your Lepak account via the Login button at the top of the website. Make sure you use the correct and secure login credentials.
Click the profile icon in the top right corner, then select "Account Settings" followed by the "Responsible Gaming" section.
Choose the type of limit you want, enter the appropriate value or duration, then confirm your selection. Limits take effect immediately or according to the set timeframe.
Review your settings periodically. You can lower your limits at any time, but increasing them is subject to a 24–72 hour waiting period for your safety.
Recognise Signs Problem Gambling
Problem gambling can happen to anyone, regardless of background or experience. Early awareness is key to getting help at the right time. Here are some self-reflection questions to help you assess your playing patterns:
Do you often think about gambling even while doing other things, or plan ways to get more money for playing?
Do you need to bet larger amounts to get the same level of excitement as before?
Have you ever tried to stop or cut back on gambling but failed, and has this affected your mood or sleep?
Do you play to escape problems, work stress, family issues, or feelings of discomfort?
Have you ever lied to family members or friends about how much time or money you've spent on gambling?
Has gambling caused financial problems, such as spending money meant for daily needs, bills, or savings?
If you answered "yes" to two or more of the questions above, we encourage you to speak with the Lepak support team or contact a responsible gambling helpline. Taking early action is a sign of strength, not weakness.
Resources Help & Support
You don't have to face this alone. There are various support resources available to you — all confidential and free.
Contact the Lepak support team via 24/7 live chat. We're here to listen and help you activate control tools or assist with any other needs.
Hospital Bahagia Ulu Kinta and mental health centres across Malaysia provide treatment and counselling for gambling addiction issues.
Licensed counsellors in Malaysia can help you understand behavioural patterns and develop strategies to manage gambling responsibly.
Lepak provides articles, guides, and useful reading resources on mental health and responsible gaming in the FAQ section of our platform.
Child Protection Policy
The lepak Platform is exclusively reserved for individuals aged 18 and above. We enforce a strict KYC process to ensure no underage individuals access this platform.
Every new account must undergo age verification via a valid identification document before being permitted to make any deposit or wager. This is not just a regulatory requirement — it is our moral responsibility.
If you notice that a Lepak account is being used by someone who is underage, please contact us immediately via [email protected] for immediate action.
Early Detection by lepak
The lepak system continuously monitors playing patterns. When the system detects signs of problem gambling — such as sudden deposit increases, excessively long play sessions, or abnormal wagering patterns — our team will proactively reach out to the member concerned.
This is not intended to intrude on your privacy, but purely as a precautionary measure to ensure you are doing well. You are free to decline any suggestions — but we will always extend a helping hand.
This early detection system is part of lepak's commitment to the long-term wellbeing of every one of our members.
Question Common Responsible Gaming
Have questions? We've answered the most common questions from our members about responsible gaming and self-control tools at Lepak.
Still have more questions? Visit the FAQ us or contact lepak customer support via live chat.