Terms and Conditions Using the lepak Platform What You Need to Know

To register and use the lepak platform, you must meet all of the following requirements without exception. lepak reserves the right to verify your eligibility at any time and to suspend any account that does not meet these requirements.

• Age Limit: You must be at least 18 years old at the time of registration. Registration by individuals under the age of 18 is strictly prohibited, and such accounts will be closed immediately upon detection.
• Place of Residence: You must reside in a region where the use of online entertainment platforms is permitted under the local laws applicable to you.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal prohibition from using services of this nature.
• One Account Only: Each individual is only permitted to hold one active account on lepak. Owning multiple accounts is a serious violation of these terms and may result in the freezing of all associated accounts and forfeiture of balances.
• Non-lepak Employees: Employees, contractors, and immediate family members of lepak staff are not eligible to register as regular members for betting purposes.

The lepak registration process is designed to be simple and quick, yet identity verification is mandatory to ensure the safety of all members and to meet the platform's compliance requirements.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, a valid Malaysian mobile number, and an active email address. This information is used solely for account management and identity verification purposes.

Lepak runs a Know Your Customer (KYC) which requires you to submit identity verification documents such as a valid MyKad or passport. The KYC process is triggered when your cumulative withdrawal amount exceeds the set threshold or when the system detects activity that requires further verification.

• Accepted documents: Malaysian MyKad, a valid international passport, a valid work permit, or a permanent resident card.
• All documents must be clear, undamaged, and show information that matches your account data.
• The KYC review process is typically completed within 1–3 business days after complete documentation is received.
• Withdrawals will be held pending until KYC is successfully completed when required.

Lepak supports a wide range of payment methods popular in Malaysia, including FPX bank transfer, DuitNow, Touch 'n Go eWallet, and other approved e-wallet options. All financial transactions are processed through secure, encrypted channels.

Deposit: The minimum deposit is RM 20 per transaction. There is no daily maximum deposit limit for regular members, while VIP members enjoy more flexible limits. Deposits are processed automatically and are typically credited to your account within minutes.

Withdrawal: The minimum withdrawal is RM 50 per request. Withdrawals are processed within 10–30 minutes for members who have fully completed KYC. VIP members receive priority processing with even faster turnaround times.

• Funds may only be withdrawn to the same payment method used for the deposit, for anti-money laundering purposes.
• Any withdrawal attempt using a different method from the one used for deposit will require additional verification and may take longer to process.
• Lepak does not charge any processing fees for standard deposits or withdrawals. Third-party bank fees, if any, are the responsibility of the account holder.
• Lepak reserves the right to delay or withhold withdrawals until bonus wagering requirements are fully met, where applicable.

Lepak offers a variety of bonuses and promotions for both new and existing members. Each bonus is subject to wagering requirements and specific terms stated on the respective promotions page. General bonus terms are as follows:

• Wagering Requirement: Each bonus has its own wagering requirement that must be met before any bonus wins can be withdrawn. These requirements are clearly stated in each promotion's terms.
• Bonus Validity Period: All bonuses have a set validity period. Bonuses not used within this period will expire automatically without compensation.
• Wagering Limit While Bonus is Active: While a bonus is active, the maximum single bet is RM 50 or 10% of the bonus value (whichever is lower), unless otherwise stated in the relevant promotion's terms.
• Eligible Games: Not all games contribute equally toward the wagering requirement. Slots typically contribute 100%, while table games may contribute at varying percentages.
• One Bonus Only: Only one bonus may be active at a time unless otherwise stated. Bonuses cannot be combined unless the promotion explicitly allows it.

All games on the lepak platform are operated in accordance with rules established by their respective game providers. lepak partners with internationally certified game providers that use independently audited random number generators (RNG) to ensure fairness in every round.

Game results are final. Any dispute regarding a game result must be submitted within 72 hours of the incident. lepak will thoroughly investigate each complaint using unalterable server logs.

• The use of automated software, bots, or any tools that interfere with fair play is strictly prohibited and may result in immediate account suspension.
• Player collusion to manipulate game outcomes is a serious violation, and lepak reserves the right to pursue legal action if necessary.
• Technical interruptions that occur during an active game session will be resolved in accordance with the relevant game provider's policy. lepak is not liable for interruptions caused by connectivity issues on the user's end.

You are fully responsible for keeping your account login credentials secure, including your username and password. lepak recommends using a strong, unique password and enabling two-factor authentication (2FA) for an added layer of security.

• Do not share your login credentials with anyone, including family members.
• Lepak will never ask for your password via email, WhatsApp, or live chat.
• If you suspect your account has been accessed without authorization, contact our customer support immediately to temporarily freeze your account.
• Lepak is not liable for any losses resulting from the account owner's own sharing of login credentials.

Lepak is committed to responsible gaming. Our platform provides a range of tools to help members manage their gaming activity and ensure entertainment remains enjoyable and in control.

• Daily/Weekly/Monthly Deposit Limits: You can set personal deposit limits through your account settings. These limits take effect immediately once set.
• Betting Limit: A daily wagering limit can be set to control the amount wagered within a given period.
• Self-Exclusion: You may choose to self-exclude from the platform for a period of 1 week, 1 month, 3 months, 6 months, or permanently. Self-exclusion is final and cannot be reversed early.
• Reality Check: A play-time reminder feature is available to help you stay aware of the time you spend on the platform.

All content on the lepak platform, including logos, designs, text, graphics, software code, and user interfaces, is the exclusive property of lepak or its respective licensors. This content is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the platform solely for personal entertainment purposes. You are not permitted to copy, distribute, modify, create derivative works, publicly display, or commercially exploit any part of the platform without written consent from lepak.

Lepak provides its services on an "as is" and "as available" basis. While we make every effort to keep the platform running without interruption, we cannot guarantee continuous availability free from technical disruptions.

• Lepak is not liable for any indirect, consequential, or special losses arising from use of the platform, including but not limited to loss of anticipated profits.
• Lepak's maximum total liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the date the claim arises.
• Lepak is not liable for losses caused by third-party interference, cyberattacks on user devices, or internet connection failures on the user's end.

You may close your lepak account at any time by contacting our customer support team. Before closure, ensure all active bonus wagering requirements have been met and your account balance has been fully withdrawn.

Lepak reserves the right to suspend, restrict, or terminate your account without prior notice under the following circumstances:

• Violation of any terms and conditions set out in this document.
• Suspected fraudulent activity, money laundering, or platform abuse.
• False or misleading registration information detected during verification.
• Attempting to access another person's account or interfering with platform operations.
• Requests from relevant authorities pursuant to a court order or official investigation.

In cases of termination due to a violation, lepak reserves the right to withhold the account balance pending the completion of an investigation. If no evidence of fraud is found, the net balance (excluding bonuses) will be returned to the rightful account owner.

If you have any complaints or disputes related to the lepak platform, we encourage you to contact our customer support team first via live chat or email. Most issues can be resolved at this stage within 24–48 hours.

If you are not satisfied with the resolution provided by the support team, you may escalate your complaint to lepak management by submitting full details of the dispute in writing. Management will respond within 7 business days.

Lepak reserves the right to update or modify these terms and conditions at any time to reflect changes in platform operations, legal compliance requirements, or service improvements. Notice of material changes will be communicated to members at least 14 days before the effective date via your registered email or in-platform notice.

Continued use of the platform after the effective date of updated terms constitutes your acceptance of those changes. If you do not agree with the updated terms, you have the right to close your account before the effective date.

We encourage you to review this page regularly to ensure you are always aware of the latest terms governing your use of the lepak platform.